Virtual Legal Support Coordinator ("New Matter Intake")

GRSM’s Virtual Legal Support (“VLS”) Coordinators will prioritize, delegate, and actively handle sensitive and confidential assignments within the team in a consistently fast paced environment. Coordinators handle quality control and immediately resolve or escalate issues to the VLS Managers; this role does not include people management or supervisory duties.

All employees working 30+ hours per week are eligible for Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance.

This fully remote role will be staffed in VLS’ New Matter Intake (“NMI”) service line and will work daytime hours. The following shifts are available but can be filled from any US location and will include a mandatory 1-hour lunch. This is a full-time, 40 hour per week role.

Monday-Friday, 8am to 5pm (local time zone)

Leadership and Expectations

• Champion Department policies, initiatives and general messaging
• Review attendance channels and notify managers of inconsistencies
• Be a neutral point of contact for our team to ask questions and share concerns and appropriately elevate feedback to Managers when necessary
• Ensure Department voicemails are returned / processed appropriately and elevated to Managers as needed
• Communicate staff shortages to VLS Managers
• Promote New Hires on your assigned Teams service line channel
• Escalate items to management when appropriate
• Daily region reporting as assigned
• Ad hoc reporting as needed

Responsibilities

• Support Firm and Department policies and procedures
• Track deadlines
• Perform quality control on information input into New Matter Intake system
• Problem solve
• Share knowledge
• Report on timing and critical issues
• Coordinate workflow
• Coordinate and track standing instructions updates

Department Overview

The Virtual Legal Support Team handles a wide array of legal support functions across our three service lines: Direct Support, Document Processing and New Matter Intake. Some of the tasks this department performs are as follows: review and data entry for new matters, organize and name incoming documents in the firm’s Document Management System (iManage), prepare confidential and sensitive legal documents across all 50 states using templates and forms within the Microsoft Suite programs, Kofax Power PDF, and other firm software to convert documents, replace text, run document comparisons, mark and run tables of content and authorities, mail merges, create fillable forms, and edit presentations.

Qualifications

• REQUIRED: Minimum 1-3 years of relevant experience
• Strength in Microsoft Teams preferred; previous remote work experience preferred
• iManage, Chrome River and Kofax experience preferred
• Advanced skillset using Microsoft Suite Programs (e.g., Word, Excel and PowerPoint)

Salary: $50,000.00 annually or $24.03 per hour.

For consideration, please submit a cover letter and resume.

Gordon Rees Scully Mansukhani is an equal opportunity employer.

No recruiter emails or telephone calls.

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